We're making some big changes; we hope you like them!

Need custom module programming for your Caprice PPV? Chris White is here to answer your questions.
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GTPprix
Posts: 287
Joined: Thu Nov 14, 2013 2:06 pm
Location: Metro Detroit MI
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We're making some big changes; we hope you like them!

Post by GTPprix »

You’ve been asking and we’ve been listening. Granted it took longer than anyone would have liked we are changing up our operations a bit to hopefully make things easier on everyone; especially the consumer!

While most don’t know we have run the commercial side of our business during the week and the consumer side on the weekends as basically two separate entities and methods of communication. This has led to traditionally very happy third party resellers with their private branded products but also some unhappy consumers finding it hard to contact us outside of our consumer weekend business hours.

That all changes today.

Effective immediately we have merged our two communications channels and will be taking correspondence every day while we fine tune this. Please keep in mind it may take some time to get to inquiries now but rest assured we’ll do our best to get to each and every one as soon as humanly possible; please keep in mind we also need time to process orders 

Also we are adding two more consumer processing windows to our weekday operations in addition to our weekend processing days; Monday’s and Thursday.

So what does this mean to you?

How we are handling the weekday consumer orders is basically if you are shipping in something that does not inhibit you using your vehicle (such as a Denali instrument cluster upgrade for example) please ship immediately after ordering as arrival day doesn’t matter as much. We will in turn process the unit as fast as the current workload allows but nine times out of ten no later than the following weekend. Full custom items e.g. Escalade cluster retrofits may take longer than one weekend as they are very labor intensive.

For items that could potentially make driving your vehicle more difficult/full custom/rush orders you will still need to setup an appointment with us just to make sure we are all on the same page and can get to your order in a timely manner.

We are also looking into the idea of possibly using other avenues of communication for our consumer market as well e.g. iMessage etc.

I cannot stress enough how much we appreciate your continued support as we celebrate our 15th year in business!!
Chris White
http://www.whiteautoandmedia.com
2022 3LT Red Mist Coupe
2023 70th Anniversary Z06 HTC
2023 Escalade V
2023 Yukon Denali Ultimate LM2
2022 Camaro ZL1 M6
s/c'd cav
Posts: 1382
Joined: Mon May 30, 2016 3:12 am
Location: PHOENIX AZ

Re: We're making some big changes; we hope you like them!

Post by s/c'd cav »

sweet !! ive got some stuff ready , just gotta figure out my options
Gerome
Posts: 322
Joined: Sun Jan 19, 2014 7:07 pm

Re: We're making some big changes; we hope you like them!

Post by Gerome »

Cool ! Hopefully we can grow right along with you . Thanks for listening and taking us into consideration .
Pursuit
Administration Staff
Posts: 969
Joined: Tue Apr 23, 2013 3:39 pm
Location: Omaha, NE area

Re: We're making some big changes; we hope you like them!

Post by Pursuit »

I remember Chris from the late 90's, applying his wizardry... Took care of a few of us back then, no complaints. Glad to see you are progressing. Keep up the good work, sir!

Maurice
Maurice Sheil

mhsheil@gmail.com

2011 Caprice Phantom Black 9C3
2012 Impala 9C1
1995 9C1 Caprice
1996 GMC Sierra C1500
1996 Chevrolet K2500 Extended Cab, long box, 454, 91,000 rust free miles
1974 SJ Grand Prix 455 well optioned with factory moon roof
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